Meet and Greet Volunteer

Description:

Volunteers, with their distinctive red coats, are one of the first Museum representatives the public has contact with upon entering the building. A very important position, the MEET AND GREET VOLUNTEER's primary function is to be an instant, welcoming resource to our guests, thereby instilling a positive first indication of what guests can expect from their visit. Most importantly, they must be knowledgeable enough to assist guests. Volunteers will greet visitors and be prepared to answer a variety of questions pertaining to directions, schedules and prices. Meet and Greet Volunteers will be assigned to, but not limited to, primary zones in order to perform this function.

Responsibilites:

*Welcoming guests in a warm and friendly way

*Directing guests to general exhibit areas and amenities

*Answering questions about pricing, shows and times

*Orienting guests to the "Your Visit Today" schedule and signage

*Helping with proper entering/exit traffic and policies

*Assisting with basic lobby operations; obtaining wheelchairs/scooters; recruiting participants for Museum survey

*Answering general questions about local way finding

Optional use of Segways in covering your zone(s)

Minimum Qualifications:

*Minimum age requirement of 18 years old

*Enjoy meeting/speaking to public in large numbers

*Maintain pleasant attitude under stress

*Neat personal appearance

*Confidence working with public

*Ability to stand or walk for duration of shift

*Customer service experience helpful but not required

*Bilingual ability helpful but not necessary

Commitments:

*Must be able to volunteer for one of the following regular 3.5 hour shifts per week (includes a 30-minute break):

Monday-Sunday 9:30am-1:00pm or 1:00pm-4:30pm

Sundays 1:00pm-4:30pm

*During public school vacation weeks, our weekday volunteers would ideally have the flexibility to switch to a 9:30am-1:00pm or 1:00pm-4:30pm schedule. During these peak attendance periods, all volunteers would ideally be able to add one extra shift (9:30am-1:00pm or 1:00pm-4:30pm) to their schedules as well.

*Must commit to volunteering for a 4 to 6 month period.

TRAINING:

*Must participate in a New Volunteer Orientation session (daytime and evening sessions will be offered)

*Must also be able to attend Guest Service Workshop training

*Daily briefings at start of shift

*Possible Segway Training for those interested

*Ongoing training where appropriate provided by Coordinator

SUPERVISION:

Supervised by Information Desk Coordinator, Tuesday-Saturday, and Information Specialist, Sunday-Monday. Overall management of program by Manager of Science Central.

APPLICATIONS:

Adult volunteer application forms can be found on the Museum of Science web site: www.mos.org/volunteer

Print, complete, and mail your application to:

Volunteer Services Office, Museum of Science, Science Park, Boston, MA 02114-1099

Applicants will be contacted for an interview as soon as possible. QUESTIONS? Call (617) 589-0380.